Refund Policy
How refunds work for Exedra suite subscriptions and one-time app purchases, operated by Clinamenic LLC.
This Refund Policy explains how refunds work for Exedra suite Subscriptions and One-time app purchases, operated by Clinamenic LLC. It supplements our Terms of Service. Capitalized terms not defined here have the meanings in the Terms.
Contact for refund requests: vario@clinamenic.com
1. Subscriptions
Cancellation. You may cancel a Subscription at any time through the billing portal linked from your account page. Cancellation stops future renewals. Access continues until the end of the current billing period unless otherwise required by law.
Free trial. If your Subscription includes a 7-day free trial, you will not be charged if you cancel before the trial ends. If you do not cancel before the trial ends, your payment method will be charged and the Subscription will renew as described in the Terms.
Refunds. We do not provide prorated or partial refunds for unused time within a billing period after a charge has been processed, except where required by applicable law.
How to cancel. Use the billing portal from your account page. This is the primary method to manage renewal and cancellation.
2. One-time app purchases
One-time Purchases grant immediate access to digital content and hosted Apps upon successful payment. All sales are final after access is granted, except where a refund is required by applicable law or we approve a refund in our discretion (for example, duplicate charges or billing errors).
By completing checkout for a One-time Purchase, you acknowledge that delivery of digital content begins immediately.
3. How to request a refund
Email vario@clinamenic.com with:
- The email address on your Account;
- The App or plan purchased;
- The purchase date; and
- A brief description of your request.
We aim to respond within 5–7 business days. Approved refunds are processed to the original payment method. Processing time by your bank or card issuer may vary.
4. Chargebacks and payment disputes
Please contact us at vario@clinamenic.com before disputing a charge with your bank or card issuer. We will work in good faith to resolve billing concerns.
If you initiate a chargeback or payment dispute, we may suspend or revoke access while the dispute is investigated. We respond to disputes through our payment processor's standard process. We do not guarantee any particular outcome or timeline imposed by your financial institution.
5. Effect of refunds on access
When we refund a One-time Purchase (in full or in part), we revoke hosted access to the corresponding App. Partial refunds are handled at our discretion; if a refund is issued for a One-time Purchase, access to that App may be revoked in full.
Refunding or reversing a Subscription payment may result in loss of suite access according to the billing status synced from our payment processor.
6. Mandatory rights
Nothing in this Refund Policy limits rights that cannot be waived under applicable law.
7. Changes
We may update this Refund Policy from time to time. The “Last updated” date at the bottom of this page reflects the current version. Material changes will be communicated as required by law.
8. Contact
Refund questions: vario@clinamenic.com
See also our Terms of Service and Privacy notice.